Customer Service Representative - Remote

Overview

As a Customer Service Representative, you'll be the voice and heart of the brand—helping customers resolve their issues, answering inquiries with empathy, and ensuring every interaction leaves a lasting positive impression.

In Short

• Work remotely from anywhere in the world.
• Full-time position with independent contractor status.
• Handle incoming communications via phone, email, and chat.
• Resolve customer inquiries professionally and timely.
• Manage product consultations, returns, and order placements.
• De-escalate dissatisfied customer interactions.
• Maintain knowledge of company policies and promotions.
• Record customer interactions accurately.
• Collaborate to improve customer experience.
• Represent the brand’s values in every interaction.

Requirements

• Strong communication skills.
• Ability to handle customer inquiries with empathy.
• Problem-solving skills.
• Experience in customer service preferred.
• Ability to work independently in a remote environment.
• Knowledge of order management systems is a plus.

Benefits

• Flexible working hours.
• Work from anywhere.
• Be part of a fast-growing lifestyle brand collective.
• Opportunity to build exceptional customer experiences.