Customer Service Representative - Remote

Overview

InteLogix is seeking a Customer Service Representative (remote) to join our organization. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused mindset.

In Short

• Serve as the primary point of contact for customers via phone.
• Process requests for initiating or terminating services.
• Handle requests for service reconnections and coordinate with field teams to restore service promptly.
• Provide exceptional customer service by addressing billing inquiries, resolving complaints and guiding customers through solutions.
• Guide customers through the application process for assistance.
• Maintain a thorough understanding of products, services and policies to effectively assist customers.
• Explain charges and account balances.
• Accurately document customer interactions and transactions across all tools/platforms.
• Help customers set up payment plans.
• Continuously seek opportunities to improve the customer experience and streamline processes.

Requirements

• Must be 18 years of age or older.
• Must be residing in California.
• High School Diploma or equivalent.
• Prior experience in customer service is mandatory.
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions.
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs.
• Superb attendance, so you can be there when our customers need us.

Benefits

• Paid Training.
• Medical, Dental, and Vision Insurance.
• Paid Time Off.
• Employee Discounts.
• Full-time, non-seasonal.
• Career Advancement.
• Early access to earned wages via PayActiv.