Customer Service Representative - Remote

Overview

InteLogix is seeking a Customer Service Representative to join our organization, remote. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused mindset.

In Short

• Serve as the primary point of contact for customers via phone
• Provide exceptional customer service by addressing inquiries and resolving complaints
• Maintain a thorough understanding of products, services, and policies
• Document customer interactions accurately
• Collaborate with other departments to resolve customer issues
• Exceed customer satisfaction goals
• Improve the customer experience and streamline processes
• Stay updated on product knowledge and industry trends
• Work flexible hours including weekends and holidays
• Paid Training and career advancement opportunities

Requirements

• Must be 18 years of age or older
• High School Diploma or equivalent
• Engaged on the phone throughout your shift
• Computer/technology savvy
• Typing Assessment required
• Superb attendance

Benefits

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Career Advancement
• Early access to earned wages via PayActiv