Customer Service Credit Representative - Remote

Overview

InteLogix is seeking a Customer Service Credit Representative to join our organization, remote. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused mindset.

In Short

• Handle incoming calls or chats from customers and sales representatives.
• Review orders for errors and verify information.
• Negotiate and process payment arrangements.
• Document account handling activity accurately.
• Educate customers on account status and payment options.
• Provide excellent customer service and support.
• Engage with customers effectively through communication.
• Work in a dedicated workspace free from distractions.
• Must have a reliable internet connection.
• Full-time, non-seasonal position with benefits.

Requirements

• Must be 18 years of age or older.
• High School Diploma or equivalent required, BA degree preferred.
• Call Center or Collections experience preferred.
• Excellent communication skills, both oral and written.
• Ability to handle difficult customer interactions.
• Computer/technology savvy with multitasking ability.
• Superb attendance is required.
• Internet Speed of at least 10 MBPS download and 5 MBPS upload.
• Dedicated workspace free from distractions.
• Background check completion required for job offers.

Benefits

• Paid Training.
• Medical, Dental, and Vision Insurance.
• Paid Time Off.
• Employee Discounts.
• Career Advancement opportunities.
• Early access to earned wages via PayActiv.