Customer Service Representative - Remote

Posted 2 days ago

Customer Service

Full Time

USA

Customer Service

Communication Skills

Data Processing

Fast-paced Environment

Problem-solving

Ticket Tracking System

Windows Proficiency

Organizational Skills

Team Collaboration

Overview

As a Customer Service Representative at Little Caesars, you will be the first point of contact for customers, responsible for managing inquiries, documenting calls, and ensuring customer satisfaction in a fully remote role.

In Short

Document and process customer service calls and inquiries.
Manage communications with customers on various issues.
Respond to time-sensitive customer inquiries.
Investigate and resolve customer complaints.
Log issues in a ticket tracking system.
Assist peers with customer inquiries.
Operate switchboard as needed.
Follow up on open cases daily.
Maintain knowledge of customer service techniques.
Work in a fast-paced environment.

Requirements

High school diploma or equivalent.
Minimum 6 months’ experience in quick service restaurant operations.
Ability to type at least 60 words per minute.
Proficiency with Windows and basic data processing.
Excellent communication and customer service skills.
Ability to handle difficult customers effectively.
Strong organizational skills.
Ability to multitask in a fast-paced environment.
Flexibility to work various schedules including holidays and weekends.
Experience in a customer call center is a plus.

Benefits

Medical, dental, and vision insurance.
401(k) with company match.
Paid holidays and time off.
Legal and counseling services.
Flexible spending accounts.
Disability and adoption benefits.
Access to events at Little Caesars Arena and Comerica Park.

L.C.E

Little Caesar Enterprises

Little Caesars Enterprises, Inc. is a renowned global pizza brand known for its innovative approach to the pizza business, including the exclusive Pizza Portal® pickup. With a commitment to community impact, Little Caesars not only serves delicious products like Hot-N-Ready® pizzas and Crazy Bread®, but also supports fundraising efforts for schools, churches, and nonprofit organizations. The company fosters a collaborative environment where colleagues, whether in stores, warehouses, or corporate offices, work together to make a significant difference in their communities. Little Caesars offers a range of benefits to its full-time employees, including health insurance, retirement plans, and access to events at local sports venues, all while maintaining a focus on the growth and development of its team members.

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L.C.E