Customer Service Representative - Remote

Overview

Group O is seeking a Call Center Customer Service Representative responsible for efficient and courteous responses to customer questions and concerns.

In Short

• Receive incoming calls from customers seeking assistance with inquiries, orders, product information, billing questions, account maintenance, or technical support.
• Listen actively to customer concerns, identify the root cause of their issues, and work diligently to resolve problems.
• Build rapport and establish positive relationships with customers.
• Maintain thorough understanding of the company's products and services.
• Assist customers with placing orders, processing returns, and managing account information.
• Accurately record all customer interactions in the appropriate systems.
• Collaborate with other departments to address customer inquiries.
• Proactively identify opportunities to enhance processes and service delivery.

Requirements

• High School Diploma.
• Remote location requires a minimum of 100-megabyte internet speed.
• Basic customer service and phone handling experience.
• Strong verbal communication skills.
• Active listening skills and the ability to empathize with customers.
• Excellent problem-solving abilities.
• Familiarity with basic computer applications.
• Adaptability to work in a demanding environment.
• Commitment to maintaining confidentiality and professionalism.
• Ability to work a set schedule with flexibility.

Benefits

• Medical, Dental, Vision, and Life Insurance.
• Flexible Spending Accounts.
• 401(k) Plan with Company Match.
• Generous Paid Time Off.
• 10.5 Paid Holidays.
• Career Development Opportunities.