Customer Service Representative - Remote

Overview

The Customer Service Representative (CSR) is responsible for creating a premium experience while interacting with customers, handling orders, and providing support to the sales team.

In Short

• Process orders and answer customer calls.
• Serve as the main contact for customer inquiries.
• Provide support to the sales team.
• Work from home in a full-time capacity.
• Shift hours are 11am-8pm EST.
• Maintain knowledge of products and changes.
• Demonstrate strong service mentality.
• Manage multiple tasks in a fast-paced environment.
• Utilize Microsoft Office tools for documentation.
• Meet deadlines while ensuring accuracy.

Requirements

• High school diploma or GED equivalent required.
• Prior customer service experience preferred.
• Strong oral and written communication skills.
• Attention to detail and organizational skills.
• Exceptional math skills, particularly with fractions.
• Ability to work independently and as part of a team.
• Experience with order entry and computer skills.
• Self-motivated with a strong service mentality.

Benefits

• Work from home flexibility.
• Opportunities for professional development.
• Supportive team environment.
• Comprehensive training provided.
• Equal opportunity employer.