Customer Service Representative - Remote

Overview

Teleflora is seeking enthusiastic candidates for the role of Customer Service Representative to act as the frontline contact for our member florists, ensuring superior customer service and support.

In Short

• Answer incoming calls from member florists regarding orders and inquiries.
• Process customer requests and reinforce Teleflora's commitment to service.
• Assist with billing, product orders, and troubleshooting.
• Handle various inquiries including flower orders and web hosting.
• Work a hybrid schedule with options for remote work.
• Must have a high school diploma or equivalent.
• 1-2 years of customer service or call center experience required.
• Strong communication skills and attention to detail are essential.
• Flexibility in shift requirements based on company needs.
• Access to comprehensive benefits and career advancement opportunities.

Requirements

• High School Diploma or equivalent is required.
• Strong written and oral communication skills.
• Ability to make decisions with little direction.
• Strong attention to detail.
• 1-2 years of Customer Service/Call Center experience.
• Basic math skills.
• Ability to speak clearly and use good diction.
• Typing speed of 25 WPM or more.
• Basic computer skills are necessary.

Benefits

• Access to top-notch medical, vision, and dental coverage.
• 401k with match eligibility.
• Career advancement opportunities within the company.
• Focused learning and development resources available.
• Access to a mentorship program for professional growth.
• Participation in wellness and fitness programs.
• Opportunities to contribute to community service projects.
• Access to virtual mental health resources.
• Engaging employee community groups.
• Cash rewards for healthy habits.