Customer Service Representative - Remote

Overview

The Customer Service Representative serves as the primary point of contact for customers, delivering exceptional support across phone, chat, and email channels. They effectively resolve product inquiries, warranty issues, and service requests while maintaining a professional and courteous tone. Through excellent communication and multitasking skills, they ensure a seamless customer experience and consistently uphold the company’s reputation for reliability and quality.

In Short

• Handle high volumes of inbound and outbound calls with professionalism.
• Provide accurate product information and troubleshooting guidance.
• Respond promptly to live chats and manage support tickets.
• Maintain a deep understanding of the company’s products.
• Investigate and resolve customer complaints effectively.
• Assist customers with order placement and tracking inquiries.
• Process warranty claims and return requests.
• Utilize CRM software to log interactions and track history.
• Collaborate with sales and operations teams for unified service.
• Capture customer feedback for product and service enhancements.

Requirements

• 2+ years of customer service experience, preferably in tools or hardware.
• Excellent verbal and written communication skills.
• Proficiency in handling live chats, emails, and CRM systems.
• Strong problem-solving skills with an empathetic demeanor.
• Ability to multitask in a fast-paced environment.
• Solid understanding of shipping processes and order management.
• Experience processing warranties and returns.
• Basic technical understanding of hand tools.
• High school diploma or equivalent; some college preferred.

Benefits

• Professional development opportunities.
• Dynamic work environment.
• Collaborative team culture.