Customer Service Representative - Remote

Overview

We are FlatWorld and we are disrupting the Higher Education textbook industry.

In Short

• Join FlatWorld's Customer Service team to support our growth.
• Deliver exceptional service to faculty, students, and bookstores.
• First point of contact for customer inquiries and issues.
• Process orders and maintain communication with bookstores.
• Troubleshoot and resolve Tier-1 customer issues.
• Provide support via live chat, email, and phone.
• Identify customer trends and escalate feedback.
• Contribute to process improvements and customer experience enhancements.
• Provide off-hours urgent support for faculty.
• Perform other duties as assigned.

Requirements

• Strong communication skills.
• Ability to troubleshoot and problem-solve.
• Experience in customer service.
• Detail-oriented with strong organizational skills.
• Ability to work collaboratively with internal teams.
• Proficient in using communication tools.
• Willingness to take initiative.
• Flexible to work off-hours if needed.
• Adaptable to a fast-paced environment.
• Commitment to delivering outstanding service.

Benefits

• Opportunity to work with a growing company.
• Engaging work environment.
• Potential for career advancement.
• Supportive team culture.
• Access to high-quality digital-first textbooks.