Customer Service Representative - Remote

Overview

The Customer Service Representative is responsible for delivering excellent customer experience by providing product information, solving problems, and processing orders while maintaining a professional image for OX Tools.

In Short

• Deliver excellent customer experience by providing product information and solving problems.
• Demonstrate excellent customer service skills in every interaction.
• Effectively escalate customer issues using empathy and conflict resolution skills.
• Utilize effective time management to handle a high volume of calls.
• Investigate customer issues in detail to identify the cause of faults.
• Support customers via phone for various inquiries.
• Process quotes and orders efficiently.
• Maintain open orders and manage cases proactively.
• Achieve call quality assessments and maintain KPI standards.
• Work within AU Office hours (Mondays to Fridays).

Requirements

• People oriented and results driven.
• Excellent active listening and negotiation skills.
• Ability to build and manage interpersonal relationships.
• Effective relationship building and influencing skills.
• Excellent communication skills, both written and verbal.
• Strong organisational skills and attention to detail.
• Ability to prioritise tasks and delegate when appropriate.
• Problem identification and solution development skills.
• Integrity, professionalism, and confidentiality.

Benefits

• Professional development opportunities.
• Work in a dynamic and supportive environment.
• Engage with a diverse team.
• Competitive salary and benefits package.
• Flexible work hours within the specified schedule.