Customer Service Representative - Remote

Overview

We are seeking a skilled and passionate Customer Service Representative (CSR) who will be responsible for handling all aspects of customer service. You’ll act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customers might face with accuracy and efficiency.

In Short

• Manage incoming calls and text-based tickets
• Identify and assess customer’s needs to achieve satisfaction
• Build sustainable relationships and trust with customers
• Handle customer complaints and provide appropriate solutions
• Keep records of customer interactions
• Engage customers and provide best-in-class service
• Coordinate resolution of customer complaints, reshipments, refunds, etc.

Requirements

• Experience in a customer service role is a must
• Proven record of successful customer relationship management
• Excellent communication and a positive attitude
• Ability to communicate in English (written and verbal)
• Strong phone contact handling skills and active listening
• Able to multitask, prioritize, and manage time effectively
• Customer orientation and ability to adapt to different types of characters
• Availability to accommodate possible schedule changes
• Experience using any helpdesk platform like Gorgias is a must
• Experience in an e-commerce platform like Shopify is a plus
• Affinity to fitness/healthy lifestyle is a plus

Benefits

• $120/month Employee Stipend
• 120 hours PTO per year
• PTO on your birthday
• PTO for Quality life events