Part Time Customer Service Representative - Remote

Overview

Alpha Lion’s Customer Service Representatives are the frontline heroes of our brand — delivering exceptional service, empathy, and results. You’ll handle customer inquiries across calls, texts, and emails, resolving issues quickly and ensuring every customer interaction reflects our Superhuman standard.

In Short

• Manage customer inquiries across multiple channels using Gorgias.
• Provide solutions for order issues, refunds, or reshipments.
• Document and track all interactions to ensure consistency and transparency.
• Partner with internal teams to enhance the overall customer experience.
• Take initiative to deliver proactive support and create loyal fans of Alpha Lion.

Requirements

• 2+ years in customer service (e-commerce preferred).
• Experience with Gorgias and Shopify.
• Excellent English communication skills.
• Strong multitasking and time management.
• Affinity for fitness and the Alpha Lion mission.

Benefits

• You’ll join a team that values results over politics and growth over comfort.
• We move fast, take ownership, and celebrate wins together.
• 100% remote with flexible hours across global teams.
• Access to Alpha Lion supplements and exclusive discounts.
• The chance to help shape a fast-growing performance brand with global ambitions.