Part Time Customer Service Representative - Remote

Overview

Superhuman is on a mission to make fitness fun and enjoyable. We are looking for a Part Time Customer Service Representative who will handle all aspects of customer service, acting as a liaison and providing product information to our customers.

In Short

• Handle customer inquiries via calls and text-based tickets.
• Educate customers on product offerings.
• Resolve customer complaints effectively.
• Build sustainable relationships with customers.
• Keep records of customer interactions.
• Engage customers to provide best-in-class service.
• Coordinate resolutions for complaints, refunds, etc.
• Work in a fast-paced environment.
• Collaborate with cross-functional teams.
• Be a team player.

Requirements

• Experience in customer service is essential.
• Strong communication skills and a positive attitude.
• Ability to multitask and manage time effectively.
• Experience with helpdesk platforms like Gorgias.
• Experience in e-commerce platforms like Shopify.
• Affinity for fitness and a healthy lifestyle is a plus.

Benefits

• Work in a fun and dynamic environment.
• Be part of a mission-driven company.
• Opportunity for personal and professional growth.