Remote Otter LogoRemoteOtter

Part-Time Customer Service Representative - Remote

Posted 6 days ago
Customer Service
Part Time
USA

Overview

zyBooks seeks a part-time Customer Service Representative to join its highly-motivated 8-person support team that assists 300,000 students and 2,000 instructors at 1,000 universities each year.

In Short

  • Utilizing an electronic ticketing system to assist students and instructors.
  • Answering platform questions and addressing content/platform bug reports.
  • Handling escalated tickets and ensuring customer satisfaction.
  • Strong technical aptitude and troubleshooting skills required.
  • Flexible availability around school schedule.
  • Deep product knowledge to answer customer inquiries.
  • Communicating with customers through a ticketing system.
  • Keeping records of customer interactions and transactions.
  • Providing feedback on customer service efficiency.
  • Meeting-free Friday afternoons for professional development.

Requirements

  • Pursuing a degree in Computer Science, Engineering, Math, or a related field.
  • Knowledge of C, C++, Python, Java, MATLAB, and/or Assembly.
  • Strong written communication skills.
  • Attention to detail and professionalism.
  • Ability to address and escalate feedback appropriately.

Benefits

  • Comprehensive benefits package.
  • Commitment to fair, transparent pay.
John Wiley & Sons logo

John Wiley & Sons

John Wiley & Sons is a trusted leader in research and learning, dedicated to unlocking human potential through innovative solutions and services. With over 200 years of experience in publishing, Wiley empowers knowledge-seekers to tackle the world's most pressing challenges and transform obstacles into opportunities for personal, educational, and professional success. The company fosters a culture of continuous learning, collaboration, and professional development, promoting diversity and inclusion while supporting the well-being of its employees. Wiley is committed to providing a supportive work environment that values the unique backgrounds and perspectives of its team members.

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