Part-time Customer Service Representative - Remote

Overview

Daisy is a tech-driven residential property management company on a mission to improve the way people live by transforming the way buildings run. In just three years, we’ve grown to manage over 150 buildings. Our team is collaborative, moves quickly, and is passionate about disrupting an outdated industry and making a real difference in people’s lives.

In Short

• This is a part-time remote customer role.
• Manage communications to ensure timely and professional responses.
• Provide exceptional customer experience to residents.
• Work cross-functionally with various departments.
• Coordinate scheduling of appointments.
• Meet personal and company KPIs/OKRs.
• Gain understanding of the real estate industry.
• Use positive language and anticipate customer needs.
• Handle multiple communication channels effectively.
• Work a flexible schedule including days, evenings, and weekends.

Requirements

• Proficiency in English; additional languages are a plus.
• Experience in customer service or hospitality.
• Self-motivated and able to stay focused under pressure.
• Excellent problem-solving skills and attention to detail.
• Impeccably organized with process improvement skills.
• Stellar written and verbal communication skills.
• Flexibility with changing job duties.
• Strong time management and prioritization abilities.
• Experience with Zendesk, Google Suite, or similar tools.

Benefits

• Flexible scheduling options.
• Opportunity to work remotely.
• Engaging work environment in a growing company.
• Potential for professional growth and development.