Part-Time Remote Customer Service Representative

Overview

Daisy is a tech-driven residential property management company on a mission to improve the way people live by transforming the way buildings run. In just three years, we’ve grown to manage over 150 buildings. Our team is collaborative, moves quickly, and is passionate about disrupting an outdated industry and making a real difference in people’s lives.

In Short

• This is a part-time remote customer role.
• Manage communications to ensure timely and professional responses.
• Provide exceptional customer experience through issue resolution.
• Establish rapport with community members.
• Work cross-functionally with various departments.
• Coordinate scheduling of appointments with vendors.
• Assist in building relationships with the Account Management team.
• Meet personal and departmental KPIs/OKRs.
• Available for flexible scheduling, including evenings and weekends.
• Work 16-32 hours per week.

Requirements

• Proficiency in English; additional languages are a plus.
• Customer service or hospitality experience.
• Able to work a flexible schedule.
• Self-motivated and composed under pressure.
• Strong problem-solving skills and attention to detail.
• Organized with the ability to improve processes.
• Excellent written and verbal communication skills.
• Flexibility with changing job duties.
• Excellent time management skills.
• Experience with multiple communication channels.
• Familiarity with Zendesk and Google Suite.

Benefits

• Work remotely from anywhere.
• Flexible work hours.
• Opportunity to be part of a growing company.
• Collaborative team environment.
• Potential for professional development.