Part-Time Customer Service Representative - Remote

Overview

A Customer Service Representative I (CSR I) provides world class customer service for all internal and external customers utilizing excellent in-depth knowledge of company products, processes, programs, and technology.

In Short

• Take inbound calls while maintaining professionalism.
• Utilize computer applications to process transactions.
• Educate customers on products via phone, email, and chat.
• Provide basic troubleshooting and recommendations.
• Build positive relationships with internal customers.
• Stay informed on communications and training.
• Build knowledge of company products and processes.
• Participate in related duties as assigned.
• Comply with all policies and standards.

Requirements

• 1+ years of customer service experience.
• Strong verbal and written communication skills.
• Ability to identify and propose solutions for customer needs.
• Attention to detail in written communication.
• Results-oriented with accountability and urgency.
• Ability to meet accuracy and productivity metrics.
• Strong organizational and time-management skills.
• Adaptability in a fast-paced environment.
• Basic math and computer skills; experience with Microsoft Outlook and Dynamics 365 a plus.

Benefits

• Salary range: $20.29 - $25.00 (WA); $18.67 - $23.00 (NV); $17.45 - $21.50 (AZ, ID, MT).
• Eligible for an annual discretionary bonus up to $2000.
• Accrue paid time off up to 112 hours per year.
• Receive 8 paid holidays and 1 paid family day off.
• Comprehensive medical, dental, and vision benefits.
• 401k plan with matching.
• Life insurance.
• Short/long-term disability coverage.
• Paid maternity/paternity leave.
• Pet insurance.