Supervisor, Credit - Remote

Overview

The Supervisor, Credit demonstrates strong leadership, interpersonal, analytical, decision making and customer service skills and actively participates and communicates with the team-based work groups that make up the Credit department and SanMar.

In Short

• Assist Team members with customer situations, discussing options, encouraging their participation and ownership in providing collaborative solutions to customers.
• Provide timely feedback to staff, providing training and coaching to assist them with their growth and development.
• Is available and approachable to staff, touches base weekly to provide direction and assistance to team members, supports their goals and is available for team member feedback.
• Prepare and communicate regular performance evaluations including annual reviews with team members.
• Maintain weekly awareness of team member’s metrics and performance standards, providing timely feedback as needed.
• Provide aging reviews/feedback to staff, completing in a timely manner, within two weeks of receipt from the Q/A Team.
• Manage risk by evaluating analysts decisions on applications to ensure they are following SanMar’s established guidelines.
• Proactively review customer accounts and communicating with reps and analysts on a regular basis, providing feedback and suggestions.
• Collaborate with customers to find a win-win solution recognizing opportunity for growth while recognizing signs of potential risk and taking steps to minimize loss to SanMar.
• Perform other duties as assigned.
• Comply with all policies and standards.

Requirements

• Bachelor's Degree or equivalent experience
• 4-6 years of experience in an Accounts Receivable department
• Demonstrative of outstanding customer service skills and an understanding of SanMar’s commitment to customer service
• High level of competency with PC and software applications
• The ability to communicate effectively individually and leading a group
• Must be able to work as part of a team, self-directed and with minimal supervision
• Demonstrates strong negotiating and decision-making ability
• Excellent verbal and written communication skills
• Communicating with diplomacy and empathy and with the ability to diffuse stressful situations by demonstrating patience and understanding
• Excellent time management skills
• Demonstrates a positive and professional demeanor and approach

Benefits

• Salary Range: You`ll earn between $32.56 - $43.27 (WA, NJ); $29.96 - $39.81 (MN, NV, TX, VA); $28.00 - $37.21 (AZ, ID, FL MT, OH, TN) on an hourly basis, depending on experience.
• Bonus: You`ll be eligible for an annual discretionary bonus up to 10% of base salary.
• Paid Time Off: You`ll accrue paid time off on a weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off.
• Comprehensive medical, dental, and vision benefits
• 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle
• Life insurance
• Short/long-term disability coverage
• Paid maternity/paternity leave
• Pet insurance