The Supervisor, Credit demonstrates strong leadership, interpersonal, analytical, decision making and customer service skills and actively participates and communicates with the team-based work groups that make up the Credit department and SanMar.

In Short

Assist Team members with customer situations, discussing options, encouraging their participation and ownership in providing collaborative solutions to customers.
Provide timely feedback to staff, providing training and coaching to assist them with their growth and development.
Is available and approachable to staff, touches base weekly to provide direction and assistance to team members, supports their goals and is available for team member feedback.
Prepare and communicate regular performance evaluations including annual reviews with team members.
Maintain weekly awareness of team member’s metrics and performance standards, providing timely feedback as needed.
Provide aging reviews/feedback to staff, completing in a timely manner, within two weeks of receipt from the Q/A Team.
Manage risk by evaluating analysts decisions on applications to ensure they are following SanMar’s established guidelines.
Proactively review customer accounts and communicating with reps and analysts on a regular basis, providing feedback and suggestions.
Collaborate with customers to find a win-win solution recognizing opportunity for growth while recognizing signs of potential risk and taking steps to minimize loss to SanMar.
Perform other duties as assigned.
Comply with all policies and standards.

Requirements

Bachelor's Degree or equivalent experience
4-6 years of experience in an Accounts Receivable department
Demonstrative of outstanding customer service skills and an understanding of SanMar’s commitment to customer service
High level of competency with PC and software applications
The ability to communicate effectively individually and leading a group
Must be able to work as part of a team, self-directed and with minimal supervision
Demonstrates strong negotiating and decision-making ability
Excellent verbal and written communication skills
Communicating with diplomacy and empathy and with the ability to diffuse stressful situations by demonstrating patience and understanding
Excellent time management skills
Demonstrates a positive and professional demeanor and approach

Benefits

Salary Range: You`ll earn between $32.56 - $43.27 (WA, NJ); $29.96 - $39.81 (MN, NV, TX, VA); $28.00 - $37.21 (AZ, ID, FL MT, OH, TN) on an hourly basis, depending on experience.
Bonus: You`ll be eligible for an annual discretionary bonus up to 10% of base salary.
Paid Time Off: You`ll accrue paid time off on a weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off.
Comprehensive medical, dental, and vision benefits
401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle
Life insurance
Short/long-term disability coverage
Paid maternity/paternity leave
Pet insurance