Part-Time Remote Customer Service Representative

Overview

This role involves assisting customers remotely as a part-time Customer Service Representative for Safelite, an auto glass company, focusing on providing exceptional service and support.

In Short

• Part-time remote position.
• Assist customers with auto glass claims and services.
• Must reside in specific states: Arizona, Florida, North Carolina, Ohio, or Texas.
• Starting pay of $16.50/hour.
• Requires personal equipment and high-speed internet.
• Engage customers authentically to build rapport.
• Handle inbound calls and accurately enter claim data.
• Provide solutions to customer complaints.
• Work from home with a distraction-free environment.
• Benefits include 401(k), tuition reimbursement, and paid training.

Requirements

• Comfortable in a structured performance-based environment.
• Knowledge of computer and telephone systems.
• Ability to read and utilize provided scripting.
• Previous experience in customer service or contact center.
• Must be 16 years or older with a high school diploma or equivalent.
• Must have a dedicated workspace free from distractions.
• Personal computer with Windows 10 or higher required.
• High-speed internet connection with specified requirements.
• USB wired headset and webcam needed.
• Demonstrates empathy and integrity in customer interactions.

Benefits

• Pay at $16.50/hour with bonus opportunities.
• 401(k) plan with company matching.
• Paid volunteer day and associate discounts.
• Up to $5,250 in tuition reimbursement per year.
• Paid training and resources for success.