Remote Otter LogoRemoteOtter

Customer Service Representative - Part Time - Remote

Posted 6 days ago
Customer Service
Part Time
USA

Overview

The Customer Service Representative is responsible for handling inbound customer calls from both providers and members, ensuring the highest level of service is provided.

In Short

  • Part Time position with approximately 20 hours per week.
  • Training on a Full-Time schedule - Monday to Friday 8:00am to 5:00pm Central Time.
  • Shift hours Monday to Friday 1:00pm - 5:00pm Central Time.
  • Answer questions from providers and members about benefits and eligibility.
  • Maintain a high accuracy level by providing complete and accurate information.
  • Document notes of each call.
  • Abide by all Customer Service Goals set by the Manager.
  • Ensure adherence to Customer Service metrics.
  • Handle call backs and escalations.
  • Make callbacks to customers as needed.

Requirements

  • 0-1 years related work experience.
  • Inbound call center experience in the health insurance industry.
  • High school diploma or GED.
  • Excellent verbal and written communication skills.
  • Professional phone voice.
  • Good basic computer and typing skills.
  • Proficiency in Microsoft Office (Word, Excel, Outlook).

Benefits

  • Equal Employment Opportunity employer.
  • Commitment to cultivating a work experience where everyone feels they belong.
  • Consideration for all qualified applicants.
GuideWell logo

GuideWell

GuideWell is a forward-thinking organization dedicated to enhancing the health and well-being of individuals and communities. As part of the Florida Blue family, GuideWell fosters a culture that emphasizes both personal wellness and teamwork, ensuring that employees thrive in a supportive environment. The company offers a comprehensive range of benefits, including medical, dental, and retirement plans, alongside a commitment to diversity and inclusion. With a focus on cybersecurity and innovative solutions, GuideWell is at the forefront of protecting sensitive information and maintaining the integrity of its systems.

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