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Customer Service Representative - Part Time - Remote

Posted 5 days ago

Overview

The Customer Service Representative is responsible for handling inbound customer calls from both providers and members, ensuring the highest level of service is provided.

In Short

  • Part Time position with approximately 20 hours per week.
  • Training on a Full-Time schedule - Monday to Friday 8:00am to 5:00pm Central Time.
  • Shift hours Monday to Friday 1:00pm - 5:00pm Central Time.
  • Answer questions from providers and members about benefits and eligibility.
  • Maintain a high accuracy level by providing complete and accurate information.
  • Document notes of each call.
  • Abide by all Customer Service Goals set by the Manager.
  • Ensure adherence to Customer Service metrics.
  • Handle call backs and escalations.
  • Make callbacks to customers as needed.

Requirements

  • 0-1 years related work experience.
  • Inbound call center experience in the health insurance industry.
  • High school diploma or GED.
  • Excellent verbal and written communication skills.
  • Professional phone voice.
  • Good basic computer and typing skills.
  • Proficiency in Microsoft Office (Word, Excel, Outlook).

Benefits

  • Equal Employment Opportunity employer.
  • Commitment to cultivating a work experience where everyone feels they belong.
  • Consideration for all qualified applicants.

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