Customer Service Representative - Part Time - Remote

Overview

The Customer Service Representative is responsible for handling inbound customer calls from both providers and members, ensuring the highest level of service is provided.

In Short

• Part Time position with approximately 20 hours per week.
• Training on a Full-Time schedule - Monday to Friday 8:00am to 5:00pm Central Time.
• Shift hours Monday to Friday 1:00pm - 5:00pm Central Time.
• Answer questions from providers and members about benefits and eligibility.
• Maintain a high accuracy level by providing complete and accurate information.
• Document notes of each call.
• Abide by all Customer Service Goals set by the Manager.
• Ensure adherence to Customer Service metrics.
• Handle call backs and escalations.
• Make callbacks to customers as needed.

Requirements

• 0-1 years related work experience.
• Inbound call center experience in the health insurance industry.
• High school diploma or GED.
• Excellent verbal and written communication skills.
• Professional phone voice.
• Good basic computer and typing skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook).

Benefits

• Equal Employment Opportunity employer.
• Commitment to cultivating a work experience where everyone feels they belong.
• Consideration for all qualified applicants.