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Customer Success Manager - Remote

Posted 2 days ago
Customer Service
Full Time
Worldwide

Overview

As a Customer Success Manager (CSM), you will act as a strategic partner to our clients, ensuring they achieve maximum value from our solutions while driving commercial growth and maintaining high client satisfaction.

In Short

  • Build and maintain strong, strategic relationships with clients.
  • Develop measurable use cases for clients.
  • Drive thought leadership initiatives.
  • Achieve a 20% upsell target for your portfolio.
  • Develop account growth plans and renewal strategies.
  • Lead the co-creation of client roadmaps.
  • Oversee accurate documentation of client information.
  • Influence improvement opportunities for tools or processes.
  • Minimum of 3 years in customer success or related role.
  • Strong analytical and communication skills.

Requirements

  • Experience in customer success or account management.
  • Proficiency in CRM systems (e.g., Dynamics, Skalin).
  • Client-centric approach with a proactive mindset.
  • Ability to manage complex client portfolios.
  • Autonomous, motivated by the e-commerce market.

Benefits

  • Flexible working environment.
  • Volunteer time off.
  • LinkedIn Learning.
  • Employee-Assistance-Program (EAP).
NielsenIQ logo

NielsenIQ

NielsenIQ is a global leader in measurement and data analytics, providing comprehensive insights into consumer behavior and market dynamics. With a presence in over 90 countries, NielsenIQ delivers accurate and actionable information to consumer packaged goods manufacturers and retailers, enabling them to innovate and grow in a complex marketplace. The company combines its proprietary data with other sources to help clients understand current trends and future opportunities. Committed to diversity and inclusion, NielsenIQ is an Equal Opportunity/Affirmative Action employer, ensuring a workforce that reflects the diversity of the markets it serves.

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