Customer Success Manager - Remote

Overview

The Customer Success Manager will elevate client relationships by overseeing onboarding, training, and ensuring customer satisfaction while maintaining strong communication and analysis of customer success metrics.

In Short

• Oversee onboarding and training for clients.
• Maintain strategic advisor relationships with clients.
• Track industry trends and provide insights.
• Analyze customer satisfaction metrics.
• Collaborate with sales and marketing for customer references.
• Showcase exceptional communication skills.
• Manage customer success data and metrics.
• Identify areas for improvement in customer journey.
• Work in a supportive team environment.
• Be proactive and adaptable to changing priorities.

Requirements

• 2+ years of experience in customer success or related field.
• Exceptional written and spoken English.
• Experience with Google Workspace.
• Excellent communication and organizational skills.
• Ability to handle confidential information.
• Strong sense of urgency and adaptability.
• Self-starter with attention to detail.
• Ability to follow up and respond quickly.
• Team spirit and patience.
• Experience with Salesforce and customer success platforms is a plus.

Benefits

• 100% remote work.
• Competitive USD salary.
• High-speed internet allowance.
• Generous paid time off.
• 17 additional flex days.
• People team partner for career path planning.
• Buddy program.
• Virtual after-office activities.
• Diverse and inclusive environment.
• Benefits package and paid family leave if applicable.