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Customer Success Manager - Remote

Posted 2 days ago
Customer Service
Full Time
Germany

Overview

This role involves shaping customer success and creating sustainable value with SaaS solutions. The ideal candidate will proactively understand customer needs and ensure their optimal engagement.

In Short

  • Tailored customer support to maximize operational success.
  • Design and implement onboarding processes for new customers.
  • Identify development potentials through regular analyses and discussions.
  • Proactively prevent customer churn by identifying early signs.
  • Contribute ideas and concepts to enhance customer satisfaction and business success.

Requirements

  • Experience in customer success or related fields.
  • Strong communication and interpersonal skills.
  • Ability to analyze customer needs and develop strategies.
  • Proficiency in SaaS solutions.
  • Problem-solving skills to address customer issues effectively.

Benefits

  • Opportunity to make a significant impact on customer success.
  • Work in a dynamic and innovative environment.
  • Professional development opportunities.
  • Collaborative team culture.
HERO Software logo

HERO Software

HERO Software is a rapidly growing tech startup focused on digitizing the craft industry. With a recent Series B funding of 40 million euros, HERO aims to expand its market leadership in craft software solutions. The company provides an intuitive cloud-based software that helps clients manage projects, plan resources, create documents, and acquire new customers, all while being location-independent. HERO fosters an open and relaxed corporate culture built on the values of ambition, trust, and fun, encouraging employees to push boundaries and innovate. The company is committed to creating a motivating work environment where work is enjoyable and leads to outstanding results.

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