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Team Lead Customer Service Operations - Remote

Posted 23 hours ago
Customer Service
Full Time
Germany

Overview

This position is for a Team Lead in Customer Service Operations who is passionate about inspiring a team and enhancing customer satisfaction.

In Short

  • Lead a Customer Service Team with a hands-on approach.
  • Ensure operational excellence and achievement of customer satisfaction goals.
  • Provide coaching and feedback to team members.
  • Manage team performance and report on KPIs.
  • Drive process improvements for better customer outcomes.
  • Handle escalated customer issues effectively.

Requirements

  • Strong leadership and team management skills.
  • Experience in customer service operations.
  • Ability to coach and develop team members.
  • Strong analytical skills for performance tracking.
  • Experience in process optimization.
  • Excellent problem-solving skills.

Benefits

  • Opportunity to lead and inspire a team.
  • Impact on customer satisfaction and service quality.
  • Professional growth and development opportunities.
  • Dynamic work environment.
HERO Software logo

HERO Software

HERO Software is a rapidly growing tech startup focused on digitizing the craft industry. With a recent Series B funding of 40 million euros, HERO aims to expand its market leadership in craft software solutions. The company provides an intuitive cloud-based software that helps clients manage projects, plan resources, create documents, and acquire new customers, all while being location-independent. HERO fosters an open and relaxed corporate culture built on the values of ambition, trust, and fun, encouraging employees to push boundaries and innovate. The company is committed to creating a motivating work environment where work is enjoyable and leads to outstanding results.

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