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Senior Customer Care Manager - Remote

Posted Yesterday
Customer Service
Full Time
Germany

Overview

This position is for a Senior Customer Care Manager who is passionate about revolutionizing customer experiences and making a strategic and operational impact.

In Short

  • Develop and implement data-driven customer care strategies to maximize customer satisfaction and operational efficiency
  • Continuously analyze customer care processes to identify improvement potentials
  • Manage key customer relationships personally to ensure quick and sustainable resolution of complex issues
  • Support the customer care team through training and development of best practices
  • Collaborate closely with Product, Sales, and Success teams to translate customer feedback into product improvements
  • Create meaningful reports and analyses to inform strategic decisions

Requirements

  • Experience in customer care management
  • Strong analytical skills and experience with KPIs
  • Excellent communication and interpersonal skills
  • Ability to work cross-functionally
  • Experience in training and team enablement

Benefits

  • Opportunity to make a significant impact on customer experience
  • Collaborative work environment
  • Professional development opportunities
  • Access to data-driven tools and resources
HERO Software logo

HERO Software

HERO Software is a rapidly growing tech startup focused on digitizing the craft industry. With a recent Series B funding of 40 million euros, HERO aims to expand its market leadership in craft software solutions. The company provides an intuitive cloud-based software that helps clients manage projects, plan resources, create documents, and acquire new customers, all while being location-independent. HERO fosters an open and relaxed corporate culture built on the values of ambition, trust, and fun, encouraging employees to push boundaries and innovate. The company is committed to creating a motivating work environment where work is enjoyable and leads to outstanding results.

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