Junior Customer Care Manager - Remote

Overview

As a Junior Customer Care Manager at itsme®, you will guide customers through the implementation process of our digital identity solution, ensuring seamless integration and building lasting relationships.

In Short

• Guide customers through the implementation of itsme® on their platforms.
• Be the main point of contact for customer inquiries and issues.
• Manage the end-to-end onboarding process using Salesforce.
• Challenge processes to enhance customer onboarding experience.
• Collaborate with sales and product teams for continuous improvement.
• Build trust and lasting relationships with customers.
• Follow up with customers regarding their implementation.
• Identify new business opportunities for upselling and cross-selling.

Requirements

• Proficient in English and native in Dutch.
• Minimum 2 years of experience in a similar role in a tech company.
• Ability to manage multiple projects simultaneously.
• Strong communication skills to explain technical concepts clearly.
• Organized, autonomous, and pragmatic approach.
• Service and client-oriented mindset.
• Familiarity with standard Office applications; knowledge of Zendesk is a plus.

Benefits

• Join an informal and ambitious team.
• Work remotely 3 days a week.
• Indefinite duration contract with an attractive compensation package.
• Work in an environment that values integrity, inclusiveness, and innovation.