Customer Care Manager - Remote

Overview

Brightspeed is looking for a driven, creative, experienced, and energetic leader to join our team and help support our life and safety customers.

In Short

• Manage interactions from order origination through revenue assurance.
• Promote revenue growth, retention, and overall client satisfaction.
• Provide support, coordination, and guidance on client and service delivery processes.
• Serve as the escalation point for customer inquiries and issues.
• Communicate order status and governance via client-facing communication.
• Meet learning, development, and personal growth objectives.
• Deliver data and feedback on chronic performance issues.
• Provide Client Business Reviews on a recurring basis.
• Support Service Assurance and Repair in Network Service Review presentations.
• Collaborate with Sales and Operations to execute a connected Customer Journey.

Requirements

• Bachelor’s Degree and/or minimum of 10 years in the telecommunications industry.
• Customer facing experience in a similar role at a prior telecommunications company.
• Executive level presence and ability to communicate with client stakeholders.
• Extensive knowledge of TDM and IP based voice and data services.
• Ability to work in a fast-paced environment and collaboratively with teams.
• Strong personal leadership skills and a professional, responsive demeanor.
• Ability to work under pressure to tight deadlines.
• Strong customer focus and excellent attention to detail.

Benefits

• Competitive compensation and comprehensive benefits.
• Medical, dental, vision, and life insurance.
• Employee assistance program and 401K plan with company match.
• Promoting overall wellness through physical, emotional, and financial health.
• Commitment to inclusion and diversity in the workplace.