Customer Care Manager - Remote

Overview

The Customer Care Manager at Medtronic leads the customer service team to ensure exceptional customer experiences while driving healthcare access and equity.

In Short

• Lead and manage the customer service team for the SOLA region.
• Oversee daily operations and develop strategies to improve customer satisfaction.
• Collaborate with other departments to resolve issues and enhance processes.
• Monitor and analyze customer service performance metrics.
• Train and develop customer service staff.
• Implement customer service policies and procedures.
• Handle complex customer issues and complaints.
• Prepare reports for senior management.
• Lead project teams engaged in global initiatives.
• Work in a remote position based in Colombia.

Requirements

• Bachelor’s degree in business administration or related field.
• Five years of experience in customer service management.
• Excellent communication and leadership skills.
• Proficient in English, both verbal and written.
• Experience leading high-volume outbound call center teams.
• Strong skills in KPI analysis and reporting.
• Excellent customer service skills.

Benefits

• Competitive salary and flexible benefits package.
• Eligibility for the Medtronic Incentive Plan (MIP).
• Supportive resources for career and life stages.
• Commitment to employee contributions and success.