Customer Service Technician - Remote

Overview

Brightspeed is looking for a Customer Service Technician to join our team! In this role, you will perform installation, maintenance, and troubleshooting of high-speed internet, video, and voice networks, ensuring a top-notch customer experience.

In Short

• Perform installation and maintenance of internet, video, and voice networks.
• Conduct troubleshooting of associated wiring and equipment.
• Maintain and repair outside plant facilities.
• Work in various weather conditions and at different hours.
• Assist other technical personnel as needed.
• Support sales and marketing activities.
• Observe all safety rules and regulations.
• Climb poles and work in confined spaces.
• Communicate professionally with customers.
• Be accountable and dependable in your work.

Requirements

• High School diploma or equivalent experience.
• Ability to distinguish colors on facilities.
• Physical ability to handle heavy equipment.
• Basic computer skills including MS Office applications.
• Valid driver’s license with a satisfactory driving record.
• Teamwork and active listening skills.
• Ability to work outside in all weather conditions.
• Willingness to undergo training and improve skills.
• Positive and professional demeanor.
• Prior experience in telecom operations is a plus.

Benefits

• Competitive medical, dental, vision, and life insurance.
• 401K plan with company match.
• Paid time off programs promoting wellness.
• Employee assistance program.
• Inclusive workplace culture.