Customer Service Cycling Technician - Remote

Overview

The Customer Service Cycling Technician is responsible for providing exceptional customer service and technical support related to cycling products, utilizing extensive knowledge of the cycling industry.

In Short

• Full-time position focused on customer service in the cycling industry.
• Requires significant experience in cycling and technical expertise.
• Troubleshoot technical problems related to cycling products.
• Assist customers with product selection and recommendations.
• Communicate effectively via phone, email, and live chat.
• Input orders and assist with returns and exchanges.
• Document and report customer trends and issues.
• Maintain a neat and organized work area.
• Collaborate with team members to improve customer service.
• Participate in training and development opportunities.

Requirements

• Extensive technical expertise in cycling.
• Strong communication and organizational skills.
• Ability to work in a fast-paced environment.
• Computer literate with knowledge of Microsoft Office.
• Ability to type at least 25 words per minute.
• Good work ethic and team-oriented attitude.
• Attention to detail and problem-solving skills.
• Ability to lift up to 20 lbs occasionally.
• Friendly and engaging personality.
• Comfortable working with the public.

Benefits

• Opportunity to work in a dynamic and growing industry.
• Collaborative team environment.
• Training and development opportunities.
• Flexible work arrangements.
• Employee discounts on cycling products.