Customer Service RC Technician - Remote

Overview

The Customer Service RC Technician will provide exceptional support to customers in the RC industry, utilizing technical expertise to troubleshoot issues and recommend products.

In Short

• Full-time position focused on customer service in the RC industry.
• Requires significant experience with RC cars and related products.
• Responsibilities include troubleshooting, product recommendations, and customer support via various channels.
• Must maintain knowledge of current sales and promotions.
• Input orders and assist with returns and technical issues.
• Communicate effectively with customers and management.
• Utilize computer systems to enhance customer experience.
• Document trends in customer contacts and report discrepancies.
• Work in a fast-paced environment with a focus on teamwork.
• Physical demands include sitting, standing, and occasional lifting.

Requirements

• Extensive technical expertise in RC cars is essential.
• Intermediate language skills for effective communication.
• Basic mathematical skills for order processing.
• Computer literacy, including knowledge of Microsoft Office.
• Ability to multi-task and work in a team-oriented environment.
• Attention to detail and organizational skills are a must.

Benefits

• Competitive hourly wage of $19.50 plus benefits.
• Opportunity to work in a dynamic and growing business.
• Engaging work environment with a focus on customer satisfaction.
• Potential for professional development and learning.