Customer Service Transmission Technician - Remote

Overview

Monster Transmission is seeking an ASE certified technician to provide technical support for remanufactured transmissions, ensuring customer satisfaction and assisting the client care team with warranty issues.

In Short

• Provide technical support to customers regarding installation and troubleshooting.
• Diagnose common transmission issues over the phone or via email.
• Act as the technical expert for customers and the client care team.
• Assist the client care department with warranty issues.
• Work with production and quality assurance teams to resolve concerns.
• Maintain records of customer interactions and technical issues.
• Educate customers on product maintenance.
• Identify improvement opportunities based on feedback.
• Assist with warranty claims.
• Perform other duties as assigned.

Requirements

• ASE certification required.
• Previous diagnostic experience preferred.
• Strong communication skills.
• Ability to work in the EST time zone.
• Experience with remanufactured transmissions is a plus.

Benefits

• Work remotely.
• Join a leader in the automotive aftermarket industry.
• Opportunity to improve customer satisfaction.
• Collaborate with production and quality teams.