Customer Service Technician II - O365 - Remote

Overview

The Customer Service Technician II plays a crucial role in providing technical support to customers regarding hosted business email and the Microsoft Office 365 productivity suite.

In Short

• Handles customer support requests via phone, chat, and tickets.
• Escalates support requests as necessary.
• Provides technical troubleshooting for product offerings.
• Seeks opportunities to educate customers on future challenges.
• Maintains customer loyalty through exceptional service.
• Exercises good judgment in decision-making.
• Email delivery troubleshooting and spam/security analysis.
• Supports users in troubleshooting Microsoft products.
• Handles account and billing inquiries.
• Works collaboratively in a team environment.

Requirements

• Knowledge of Microsoft 365 productivity suite.
• Strong desire to learn new technologies.
• Outgoing personality with a great attitude.
• Highly organized and quick learner.
• Strong written and verbal communication skills.
• High school diploma or equivalent.
• At least one Microsoft 365 certification required.
• Strong customer service background.
• Minimum of 1 year relevant experience in Microsoft 365 help desk.
• Experience with help desk/ticketing systems.

Benefits

• Opportunity to work in a dynamic team environment.
• Gain experience with Microsoft products.
• Supportive company culture.
• Professional development opportunities.
• Flexible work arrangements.