Service Desk Technician II - Remote

Overview

The Service Desk Technician II is responsible for providing professional and excellent Service Desk Support, engaging with a variety of Clients daily to ensure Client Success and the overall uptime and performance of critical services.

In Short

• Join a leading national technology solution provider.
• Provide professional Service Desk Support.
• Engage with a variety of Clients daily.
• Ensure Client Success and service uptime.
• Strong customer service mindset required.
• Good communication skills are essential.
• Work within a recognized team and culture.
• Be part of a Managed Services team.
• Contribute to the performance of critical services.
• Full-time position with remote work options.

Requirements

• Motivated and strong work ethic.
• Excellent customer service skills.
• Good communication abilities.
• Experience in Service Desk roles preferred.
• Ability to engage with clients effectively.
• Team player with a positive attitude.
• Technical knowledge relevant to service support.
• Problem-solving skills.
• Adaptability to changing environments.
• Commitment to continuous improvement.

Benefits

• Recognized as one of the best places to work.
• Supportive team culture.
• Opportunities for professional growth.
• Engaging work environment.
• Remote work flexibility.
• Competitive compensation.
• Health and wellness programs.
• Employee recognition initiatives.
• Access to training and development resources.
• Work-life balance support.