Service Desk Technician III - Remote

Overview

DAS Health is seeking a full-time, remote Service Desk Technician III to provide advanced, proactive technical support to users efficiently and accurately.

In Short

• Answer incoming Service Desk calls and emails.
• Create tickets and collect client information.
• Perform advanced troubleshooting and support services.
• Provide mentorship to junior technicians.
• Collaborate with senior engineers and account managers.
• Embrace ITIL principles in service delivery.
• Work with 3rd party vendors on complex technical issues.
• Deliver detailed labor notes and technical documentation.
• Identify technical problems with trend analysis.
• Other duties as assigned.

Requirements

• High School diploma or GED required; IT-related degree preferred.
• 2-4 years of experience in Service Desk or IT support.
• CompTIA A+, Net+, Sec+ certifications required.
• Strong Networking Knowledge.
• Proficiency in Windows Server and Cloud Environments.
• Strong knowledge of Microsoft 365 and Office Products.
• Efficient problem-solving skills.
• Strong verbal and written communication skills.
• Excellent attention to detail and organizational skills.
• Ability to work as a proactive team member.

Benefits

• Work Remotely with Work from Home Allowance.
• Competitive pay with discretionary bonus opportunities.
• Flexible Time Off.
• Continued Education Reimbursements.
• Company Paid Health Benefits for employees and family.
• 401k with Employer Match.
• Mental Health Services.
• Parental Leave.