Healthcare IT Account Manager I - Remote

Overview

The Account Manager I is responsible for managing a portfolio of healthcare clients, ensuring their satisfaction, and supporting revenue growth through innovative IT solutions. This role serves as the primary point of contact for clients, building strong relationships, understanding the unique needs of healthcare organizations, and aligning our services to enhance patient care, maintain compliance, and improve operational efficiency.

In Short

• Act as the primary liaison for assigned healthcare clients, fostering strong, trust-based partnerships.
• Ensure high levels of client satisfaction through proactive communication and responsive service.
• Assess client goals and challenges to deliver IT solutions that improve efficiency and outcomes.
• Drive account growth by identifying upselling and cross-selling opportunities within existing relationships.
• Work with internal teams to resolve issues, optimize service delivery, and enhance long-term client retention.

Requirements

• Bachelor's degree required with at least 3 years of experience in account or client success management, ideally in growth or retention roles.
• Healthcare experience preferred; strong consideration for candidates with managed IT, cybersecurity, or cloud hosting backgrounds; familiarity with platforms like ConnectWise is a plus.
• Demonstrated ability in client retention, upselling, and cross-selling; excellent communication and interpersonal skills with high emotional intelligence.
• Strong critical thinking skills with the capacity to assess complex business and technology challenges and deliver effective solutions.
• Highly organized and adaptable; able to manage pressure, travel up to 20%, work after hours if needed, and ensure compliance with HIPAA standards.

Benefits

• Work Remotely (unless otherwise specified) with Work from Home Allowance.
• Competitive pay with discretionary bonus opportunities.
• Flexible Time Off.
• Continued Education Reimbursements.
• Company Paid Health Benefits for employees and family.
• 401k with Employer Match.
• Mental Health Services.
• Parental Leave.