Service Desk Technician Level I - Remote

Overview

We are GoFasti, a Talent-as-a-Service company bridging the gap between world-class developers and designers from LatAm and first-class companies around the globe. We are looking for a Service Desk Technician Level I to provide exceptional support remotely.

In Short

• Handle tech support problems quickly.
• Sort and manage requests based on urgency.
• Assist customers via phone or email.
• Fix hardware and software issues.
• Manage customer accounts.
• Track tasks in a ticketing application.
• Troubleshoot basic network issues.
• Update tech support documents.
• Collaborate on complex issues with teams.
• Commit to exceptional customer service.

Requirements

• 1+ years of experience as a Service Desk Technician.
• Proficient with Windows and user permissions.
• Familiar with tech support software/tools.
• Ability to troubleshoot computer issues.
• Experience with Microsoft Office 365, SharePoint, and Exchange.
• Basic network troubleshooting knowledge.
• Excellent instruction-following skills.
• Strong customer service and attention to detail.
• Able to multitask in different environments.
• Fluent in English and Spanish.

Benefits

• Competitive salary based on experience.
• Work remotely from anywhere in Latin America.
• Opportunity for continuous learning and development.
• Flexibility in working hours.
• Engagement with a global client base.