Service Desk Technician Level I - Remote

Overview

We are looking for a Service Desk Technician Level I who will provide exceptional tech support remotely from Latin America.

In Short

• Handle tech support problems quickly.
• Sort requests based on urgency and importance.
• Assist customers via phone or email with tech issues.
• Fix computer hardware and software problems.
• Manage customer accounts effectively.
• Track tasks in a ticketing application.
• Solve basic network problems.
• Update tech support documentation.
• Collaborate with other teams on complex issues.
• Provide exceptional customer service.

Requirements

• 1+ years of experience as a Service Desk Technician.
• Proficient with Windows and user permissions management.
• Experience with tech support software.
• Ability to troubleshoot computer and software issues.
• Familiarity with Microsoft Office 365, SharePoint, and Exchange.
• Basic network troubleshooting knowledge.
• Strong instruction-following skills.
• Excellent customer service and attention to detail.
• Able to multitask across different customer environments.
• Fluent in English and Portuguese.

Benefits

• Competitive salary range of $1,500 - $2,000 per month.
• Work remotely as an independent contractor.
• Opportunity for professional growth and skill development.
• Supportive team environment.
• Flexible working hours.