Service Desk Technician Level I - Remote

Overview

We are looking for an English-fluent Service Desk Technician Level I, based in Latin America, available to work remotely. The ideal candidate will possess exceptional communication and relationship-building skills, embrace changes, and maintain strong attention to detail.

In Short

• Handle tech support problems swiftly.
• Sort requests based on urgency and importance.
• Assist customers via phone or email with tech issues.
• Resolve problems with hardware and software.
• Manage customer accounts effectively.
• Use a ticketing application to track tasks.
• Troubleshoot simple network issues.
• Update tech support documents regularly.
• Collaborate with other teams on complex issues.
• Provide exceptional customer service.

Requirements

• 1+ years of experience as a Service Desk Technician.
• Proficient with Windows and user permissions management.
• Experience with tech support software and tools.
• Ability to troubleshoot computer and software issues.
• Familiarity with Microsoft Office 365, SharePoint, and Exchange.
• Basic knowledge of network troubleshooting.
• Strong instruction-following skills.
• Detail-oriented with a customer-centric approach.
• Able to multitask in different customer environments.
• Fluent in English and German.

Benefits

• Competitive salary based on seniority and skillset.
• Remote working opportunity.
• Independent contractor position through a payroll platform.
• Opportunity for continuous learning and skill improvement.
• Work with a talented team in a dynamic environment.