Service Desk Technician Level I - Remote

Overview

We are looking for an English-fluent Service Desk Technician Level I who will work remotely from Latin America. The ideal candidate should possess exceptional communication and relationship-building skills, with a proactive approach to learning and improvement.

In Short

• Handle tech support problems quickly.
• Sort and manage requests based on urgency.
• Assist customers via phone or email with tech issues.
• Fix computer hardware and software problems.
• Manage customer accounts setup and modifications.
• Track tasks in the ticketing application and update customers.
• Troubleshoot simple network issues.
• Maintain up-to-date tech support documents.
• Collaborate with teams on complex issues.
• Commit to exceptional customer service.

Requirements

• 1+ years of experience as a Service Desk Technician.
• Proficient with Windows and user permissions management.
• Experience with tech support software and tools.
• Ability to troubleshoot computer and software issues.
• Familiar with Microsoft Office 365, SharePoint, and Exchange.
• Basic network troubleshooting knowledge.
• Ability to follow instructions effectively.
• Strong customer service skills and attention to detail.
• Able to multitask in different customer environments.
• Fluent in English and Japanese.

Benefits

• Competitive salary based on experience.
• Remote work opportunity.
• Independent contractor position.
• Access to professional development resources.
• Flexible working hours.