Customer Operations Team Lead - Remote

Overview

The Customer Operations Team Lead will shape and lead the day-to-day delivery of managed service scheduling solutions for Reverence, a technology company focused on improving staffing operations in home-based care.

In Short

• Lead the Customer Operations team and manage scheduling associates.
• Design and implement high-quality client management processes.
• Oversee hiring, training, and performance management of team members.
• Utilize data to drive staffing processes and operational excellence.
• Conduct quality assurance reviews for service delivery.
• Manage and update onboarding and training materials.
• Thrive in a fast-paced and dynamic work environment.
• Communicate effectively with a distributed team.
• Bring enthusiasm and positivity to the workplace.
• Work in a hybrid environment balancing remote work and in-office collaboration.

Requirements

• Strong business judgment and a proactive approach.
• Data-driven decision-making skills.
• Comfort with ambiguity and managing front-line workforce.
• Experience with Microsoft/Google Workspace, especially Excel & PowerPoint.
• Familiarity with ticketing systems like Zendesk is a plus.
• Strong communication skills.
• Ability to manage a distributed team effectively.
• Experience in operations management.
• Ability to work in a fast-paced environment.
• Positive attitude and a culture-carrier.

Benefits

• Work in a globally distributed team.
• Opportunity to shape operations in a rapidly growing company.
• Dynamic, hybrid work environment.
• Equal opportunity employer committed to diversity.
• Supportive work environment free of discrimination and harassment.