Customer Operations Team Lead - Remote

Overview

As a Customer Operations Team Lead at Roadie, you will oversee a team dedicated to ensuring account success for high-value senders, optimizing processes, and fostering a high-performing team.

In Short

• Lead and develop a high-performing Customer Operations team.
• Oversee daily customer operations and resolve inquiries.
• Build strong relationships with customers to exceed SLAs.
• Collaborate with leadership to enhance team performance.
• Implement scalable processes for service quality.
• Introduce technology and process enhancements.
• Resolve high-priority escalations and complex issues.
• Leverage data to identify trends and opportunities.
• Champion a customer-first culture.

Requirements

• 5+ years in customer operations or related field.
• 2+ years managing high-performing teams.
• Strong analytical skills for decision-making.
• Excellent written and verbal communication skills.
• Experience with technology-driven solutions.
• High attention to detail and accuracy.
• Ability to thrive in a fast-paced environment.

Benefits

• Competitive compensation packages.
• 100% covered health insurance premiums.
• 401k with company match.
• Tuition and student loan repayment assistance.
• Flexible work schedule with unlimited PTO.
• Monthly 3-day weekends.
• Monthly WFH stipend.
• Paid sabbatical leave for tenured team members.
• Access to necessary technology.