Strategy and Operations Manager - Remote

Overview

The Strategy and Operations Manager will lead the day-to-day operations of managed service scheduling solutions, ensuring optimal performance and client satisfaction in a rapidly growing healthcare technology company.

In Short

• Lead a team of scheduling specialists to manage staffing operations.
• Oversee hiring, training, and performance management of employees.
• Utilize data to drive staffing processes and operational excellence.
• Design metrics and dashboards to track team performance.
• Conduct quality assurance reviews to ensure service delivery.
• Collaborate with product and accounts teams for workflow improvements.
• Develop performance management programs for team engagement.
• Manage knowledge base and documentation for operational consistency.
• Support a culture of positivity and proactive engagement.
• Contribute to client retention and service scaling efforts.

Requirements

• Strong business judgment with a bias toward action.
• Ability to use data for strategic decision-making.
• Comfort with ambiguity and fast-paced environments.
• Experience managing front-line workforce with effective communication.
• Familiarity with enterprise ticketing systems like Zendesk.
• Proficient in Microsoft/Google Workspace, especially Excel & PowerPoint.
• Enthusiastic and proactive work approach.

Benefits

• Competitive salary range of $70k to $100k annually.
• Equity options available.
• Flexible Paid Time Off.
• Flexible working hours.
• Comprehensive health benefits.
• Home office support provided.
• Commitment to professional growth and development.
• Office space in New York City for local employees.
• Paid sabbatical after 5 years of service.