Manager, Strategy and Operations - Remote

Overview

Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance.

1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice.

Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 45,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

In Short

• Design and build foundations for a variety of 0-1 initiatives within the Operations function.
• Collaborate cross-functionally to build, execute, monitor, and implement scalable products and processes that enable us to deliver on core business challenges.
• Assess and analyze data to develop and determine strategies for accelerating progress, proactively identify areas for improvement, and deliver on roadmap priorities and team OKRs.
• Build and manage a growing team to achieve these objectives.

Requirements

• 7-9+ years of experience in operational roles at high-growth companies, with some background in consulting, finance, business operations preferred but not required.
• Data is your first language; you enjoy and are skilled at digging through complex data to solve ambiguous problems.
• You thrive in the unknown, and seek out opportunities to dive into unfamiliar challenges, drive towards outcomes, and shape strategy.
• You are operationally excellent, able to manage a large volume of moving pieces without breaking a sweat.
• You are a collaborator that proactively partners across teams while holding teams accountable for business results.
• You seek an environment that fosters individual growth through open-feedback and high-autonomy.
• You are a team builder that is passionate about growing and developing a team.
• You are motivated by the opportunity to make an impact on one of our generation’s defining problems: affordable mental healthcare.

Benefits

• Equity Compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development