Content Operations Lead - Customer Service - Remote

Overview

The Content Operations Lead will be the driving force behind content delivery, leading a team of writers in Manila, focusing on streamlining workflows and maintaining high content quality.

In Short

• Lead a team of writers to create impactful content.
• Coach and develop team members for professional growth.
• Oversee content operations from start to finish.
• Drive execution and project management of content initiatives.
• Optimize content workflows for efficiency and scalability.
• Manage delivery calendars and launch roadmaps.
• Uphold content quality standards and best practices.
• Drive continuous improvement through data insights.
• Collaborate with stakeholders on progress and challenges.
• Foster a culture of resilience and innovation.

Requirements

• Extensive experience in content operations or strategy.
• Strong background in creating user-friendly written content.
• Passion for making content accessible and impactful.
• Ability to improve content processes and workflows.
• Thrives in fast-paced environments with adaptability.
• Natural leader with coaching and mentoring skills.
• Analytical mindset for optimizing content performance.

Benefits

• Equity packages for shared success.
• Inclusive parental leave policy.
• Annual Vibe & Thrive allowance for personal well-being.
• Flexible leave options for personal recharge.