Customer Success Manager - Remote

Overview

As a Customer Success Manager, you play a critical role in the growth of Resolver, focusing on expanding existing customer engagements through cross-selling, expansion, and upselling.

In Short

• Hybrid work environment with options to work from home or in the office.
• Focus on customer engagement and driving sales through consultative selling.
• Collaborate with a team of Account Executives and Sales Engineers.
• Develop account plans for growth and ensure customer satisfaction.
• Maintain accurate records and track customer metrics.
• 2-5 years of related sales experience in a SaaS company required.
• Experience with Governance, Risk & Compliance is a plus.
• Strong problem-solving skills and ability to work in a high-autonomy environment.
• Comprehensive health and wellness benefits offered.
• Open vacation policy allowing for flexibility in time off.

Requirements

• 2-5 years related sales experience within a SaaS company.
• Exposure or knowledge within Governance, Risk & Compliance is a plus.
• Experience in a high initiative, high autonomy environment is critical for success.
• Passionate about solving business problems with technology.
• Ability to anticipate needs and establish clear goals.
• Experience with marketing automation tools an asset.

Benefits

• 100% paid health, dental, and vision benefits from day one.
• External learning budget for professional development.
• Open vacation policy with an average of 3-4 weeks off per year.
• Best-in-class parental leave top-up for new parents.
• RRSP matching up to 2.5%.
• Flexibility in remote or in-office work based on personal preference.
• Access to in-office perks like snacks, beverages, and team social activities.