Solution Consultant - Remote

Overview

As a Solution Consultant, you live to delight customers by solving business problems with technology. You are a customer advocate, who helps guide Resolver’s SaaS implementations by separating wants from needs, providing recommendations, configuring off-the-shelf software and administering training on best practices.

In Short

• Work in a hybrid environment (home, office, or both).
• Lead and participate in end-to-end software implementations.
• Educate customers on successful implementations.
• Gather and document customer functional and technical requirements.
• Create design recommendations based on customer needs.
• Manage project scope, schedule, budget, and risk.
• Configure no-code software and perform quality assurance.
• Deliver training sessions and author training materials.
• Work collaboratively with a proactive team.
• Contribute to a great organizational culture.

Requirements

• 6 - 8+ years of experience in software implementation.
• Proficiency in Visio, MS Project, MS Office, and CRM systems like Salesforce.
• Experience in Risk Management or Corporate Security is a plus.
• Strong customer service orientation.
• Ability to manage multiple projects simultaneously.
• Excellent communication skills.
• Self-starter with minimal supervision.
• Accountability for work and continuous learning.

Benefits

• 100% paid health and dental benefits from day one.
• External learning budget for professional development.
• Open vacation policy with an average of 3-4 weeks off per year.
• Best-in-class parental leave top-up.
• Flexible work environment with trust in managing outcomes.
• Access to office snacks and games when in-office.