Associate Customer Success Specialist - Remote

Overview

We are looking for a talented and enthusiastic Associate Customer Success Specialist whose determination for continuous improvement aligns with our ambitious, fast-growing and transforming company.

In Short

• Account manage a select portfolio of teams within your dedicated territory.
• Educate customers on best practice when utilizing Catapult technology.
• Involvement in Pre-Sales activities to drive new business success.
• Assist business development managers with contract extensions.
• Produce Customer Success Qualified Leads to drive new business opportunities.
• On-going remote support to our growing customer base.
• Customer service initiatives to create a great customer experience.
• Logging and maintaining Customer Health through active account management.
• Provide evidence based, scientific materials for marketing purposes.
• Research and development of Catapult’s product stack.

Requirements

• Minimum 1+ years working in the elite sporting environment.
• Understanding of performance monitoring tools such as GPS.
• Understanding of statistical analysis of large data sets.
• Proficient with Microsoft Excel and Google Sheets.
• Experience with PowerBI and Tableau.
• Account management experience with a large customer base.
• Great communication skills to foster new relationships.
• Ability to analyse and interpret data.
• Bachelor’s degree in Exercise and Sport Science required.
• Sports science related experience within team sports is desirable.

Benefits

• Work with ambitious and intelligent people in an exciting industry.
• Constructive, open and honest communication environment.
• Opportunity to work across multiple nationalities and cultures.
• Unlimited opportunity to grow and improve.