Associate Customer Success Specialist - Remote

Overview

The Associate Customer Success Specialist is responsible for providing training, education, and ongoing support to a select customer base with Catapult’s athlete tracking hardware and software solutions in the APAC region.

In Short

• Account manage a select portfolio of teams in North and South East Asia.
• Deliver remote or onsite onboarding to new users.
• Educate customers on best practices utilizing Catapult technology.
• Facilitate technical support in line with company SLAs.
• Maintain client health through active account management.
• Create localized self-service content in regional languages.
• Assist in pre-sales activities such as product demonstrations.
• Maintain a large database of information.
• Aid in data analysis of elite teams.
• Record details of all incoming support requests.

Requirements

• Fluency in Mandarin and/or Korean as well as English.
• Effective communication skills to both customers and internal stakeholders.
• Willingness to go above and beyond for customers.
• Creative and resourceful in problem-solving.
• Great time management and prioritization skills.
• Ability to work individually and with a larger regional team remotely.
• Previous experience in elite sporting environments (recommended).
• Understanding of a range of sports.
• Hands-on experience with performance monitoring tools.
• Proficient in statistical analysis of large data sets.

Benefits

• Opportunity to work in a dynamic and innovative environment.
• Be part of a mission to improve athlete performance.
• Engage with a diverse range of clients in the sports industry.
• Professional development opportunities.
• Collaborate with a passionate team.